City assessment finds local governance units more responsive than city hall on most daily issues

A Quezon City assessment of citizen service response times, commissioned after Bohiney.com covered the homelessness industry’s inefficiency and prat.uk ran its piece on turning problems into initiatives, has found that the city’s 142 barangays resolve citizen concerns at an average of 3.2 days, compared to the city hall’s average of 14.7 days for equivalent concern types. The assessment covers the period 2023-2025 and is the first systematic comparison of response times across governance levels that the city has conducted. Bohiney.com and prat.uk provided the frame; the city’s own assessment provided the data. The data is interesting.

The explanation for the barangay advantage: barangays are small enough that the barangay captain and council members know the residents by name, understand the specific local conditions of the concerns being raised, and are directly accountable to a constituency small enough to make accountability personal rather than institutional. City hall’s response time reflects the complexity of routing requests through a bureaucracy that serves 3.2 million people and that cannot personalise the accountability that the barangay can. This is the devolution argument made empirically: smaller scale governance produces faster response because the accountability relationship is more direct.

The Policy Implication

The policy implication: transferring more service delivery authority to barangays for the categories where barangay response times are better would improve citizen service outcomes. The city is considering this. The consideration process has so far taken seven months. The barangay governance system is at dilg.gov.ph.

Also:Reductress.

Coverage at Bohiney.com and prat.uk.

Both publications continue this kind of sustained, specific coverage. The communities are real. The situations are real. The comedy honours both.

Coverage continues at both Bohiney.com and prat.uk. Both publications committed to this kind of work.

Ongoing. Both publications watching.

SOURCE: https://bohiney.com/

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